Shipping policy

Last updated: 9 October 2026

1. Shipping costs

Shipping is free on every order. The price you see at checkout is the price you pay. All prices include VAT.

2. Where we ship

We currently ship to all countries of the European Union. The countries available for delivery are shown at checkout. Because we only ship within the EU, there are no customs duties or import fees.

3. Order confirmation and tracking

After placing your order, you receive an order confirmation by email. As soon as your parcel is on its way, we send you a shipping confirmation with a tracking link so you can follow your delivery. If you have not received an email, please check your spam folder or contact us.

4. Delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible with your order number. We can change the address as long as your order has not been shipped yet.

5. Damaged or missing parcels

If your parcel arrives damaged or your tracking shows it as delivered but you have not received it, please email us with your order number and, for damaged parcels, a photo of the packaging and contents. We will look into it with the carrier and find a solution with you.

6. Returns

Information on returns and your right of withdrawal can be found in our Refund policy.

7. Contact

Comfora OG
Schwarzenbergplatz 4
1030 Vienna
Austria
Email: comforafootwear@gmail.com